Returns Policy

BABY CLOTHES

We offer a simple return policy to make your shopping experience convenient and comfortable. If customer is not satisfied with your purchase and would like a refund, you may return it within 30 days of your order date with the provided Return Merchandise Authorization Form. Customer is responsible for all return shipping fees. We do not reimburse shipping fees.

After signing for and accepting your merchandise, you are responsible for all damage claims.

1. All unused, unopened merchandise in original packaging returned within 30 days of receipt with a valid RMA will be credited 100% of purchase price excluding shipping and handling charges.

2. Any product with-out a quality defect or incorrect merchandise can be returned for a full refund.

3. Customer will be responsible for all return shipping fees and we will not reimburse for original shipping fee.

4. All clearance or seasonal merchandise is final sale and is not returnable.

5. Items returned that are washed, worn, torn, dirty or outside the original packaging will be up to the discretion of our returns department. We may not be able to process an exchange or refund for returned goods.

6. All returns must be sent via a trackable carrier (USPS, UPS or FedEx)

7. All returns must reference their order number for all communication. We are not able to accept blind returns.   Returns must include the provided Return Merchandise Authorization form.

All returns are subject to a 10% restocking fee.

All credits will be refunded to the credit card used at the time of processing your return. Please allow 2-3 days after receipt and inspection of the returned items for proper credit, as it will take time before the refund appears on your card.

Manufacturer reserves the right to refuse any returns upon final review if all above guidelines have not been met.

It is very important to inspect your product thoroughly when your packages arrive.  Please email us at customerservice@vshopper.ca immediately and we will issue a return goods authorization (RMA) form if claim is made within the time frame stated.

FRAGRANCES

In order to return merchandise, you must obtain an Return Merchandise Authorization Form (RMA) number from our customer service.

You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

ORGANIC PRODUCTS

Perishable Items. Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. This policy is set in line with US food handling regulations.

VITAMIN SUPPLEMENTS

Every product shipped by Vitabase has a 60-day money back guarantee.

The customer must request an Return Merchandise Authorization Number Form (RMA) before returning any merchandise.

The customer must contact VSHOPPER.CA and ship the merchandise directly to Manufacturer 60 days from the date that the product was ordered.

The customer is responsible for the return shipping costs.

We will accept a single opened container of each individual product. 

We will accept additional returned containers of that same product as long as they are unopened.

Returns may be subject to a 10% restocking fee.

Exceptions to the above conditions may be granted at the discretion of Vitabase on a case by case basis.

Do not return products to Manufacturer after 60 days have passed without contacting us first! Packages received without an RMA number after 60 days have passed will not be refunded. These packages will be discarded and cannot be returned to the customer!

Orders that are cancelled by the customer before they are shipped are refunded promptly, usually the same business day. If the customer cancels the order after the product is shipped, the package must be returned to us before a refund is given.

WOMEN'S FASHION (Sweet Look, M.Michel, Diamante, Pasion, Crocker, Studio Omega, Studio Alpha, Frenzy)

We will gladly accept returns on any item (except items which are final sale) that is in its original condition (unworn, unwashed, with tags attached).

For all return requests, please contact us within 30 days of receiving your order and complete Return Merchandise Authorization Number Form. We do not accept any return/exchange request over the phone. We require that all merchandise be shipped within 30 days from the date your order was received.

Item(s) will be returned at your expense. The customer will pay the shipping cost for the returns and a restocking fee of 15%. For exchanges only will pay the shipping cost.

If the requests or returned merchandise falls outside the above timeframes, your return will not be accepted.

We do not accept any return/exchange request over the phone.

CLOTHING & APPAREL, MOBILE PHONES & ACCESSORIES, ELECTRONICS, BAGS & SHOES, JEWELRY & WATCH, COMPUTER & NETWORKING 

Refund Times: 

    Canada, US & International - 14-day refund or replacement

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:

1.  Delays caused by the buyer providing incorrect or incomplete delivery information;

2.  Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.  Any un-insured order that is lost or stolen;

4.  Delays in delivery caused by any other beyond Manufacturer control, such as public holidays and Customs issues.

Shipping methods can not deliver to P.O Box addresses.

- Please contact us before returning a defective item and complete a Return Merchandise Authorization Form; otherwise the return process may be delayed.

- We can arrange a refund or a replacement of the product after receiving the defective item and confirmin that it is indeed defective;

- The return shipping fees will be at the customer’s expense, except in case of DOA or products defective within one month;

- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;

- Please include a note inside the return package by including the following details (this will accelerate your return request):

  your order number; the product ID or name and the quantity; a short description of the problem occurred with this product;

- If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;

- If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees.

- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.

- You are also liable for any import duties or taxes incurred during the return process.